Volunteer Marshal Training Manual

Main Tasks for Each Bay

1. Balls
   • • Inspect each ball.  Throw out balls in the garbage that are:
       1. Cracked or damaged. 
       2. Coloured balls
       3. Balls with sharpie marks or dirty.
     • Replenish with new balls and ensure a minimum of 15 balls are available. More than 15 balls is OK. Especially during the winter months. 
     • If you feel balls are too worn out (but not cracked or damaged), please take them out of play and place them in the used ball box (Milk crate on the cart). 
     • Backup Ball Bin:
       During your shift, refill the backup ball bin with extra balls as needed; it is located on the right-hand side behind the balck curtain—ensure the bin is well-stocked before the end of your shift.
       
2. Tees.  
   • • Round up all the tees and place them in front of the keyboard.
     • Throw out ripped tees
     • Replenish tees and ensure a minimum of 2 tees are available for each size (5 sizes, 3 inch, 2.5 inch, 2 inch)
3. Right Hand Hitting Mat only
   • • Take out the hitting mat for the right hand player.
     • Rotate 180 degrees and put back in
4. Inspect the baffles (black curtains) for any rips or damage, and check the white screen for any issues, ensuring both are in good condition
5. Reboot computers (not just the software) and start up the simulator software
6. Check for ripped screens
7. Rearrange furniture
8. Turn fans off
9. Wipe down tables if necessary

Secondary Task

Your secondary task is to walk through and inspect each bay and the facility in order to find minor issues before they become major problems. 

1. Inspect bays for:

• • Screen tension (bungee cord, broken clips)
  • Sagging net (top of bay)
  • Broken trim (White trim along the edge of the hitting mat)
  • Ripped foam matting
  • Carpet issues
  • Loose/broken chairs
  • Refill spray bottle with water
  • Evidence of alcohol consumption

2. Inspect Washrooms

• • Check for leaks/clogs
  • Check for auto door function
  • Check toilet paper level (min 2 rolls per washroom)

3. Facility

• • Check front door lock/auto door function
  • Check for leaking roof

Service Cart

To make work easier and more efficient, please roll the service cart to each bay and plug it in.

There is a light connected to the front to illuminate the bay as you work.

Computer is OFF

Occasionally you will come across a computer that has been turned off.

To turn on the computer back on, please do the following:

1. Access the Tracer Golf app (Same one you used for access) and go to the Computers section.

2. Click on the ‘Computer On’ button for the bay 

3. Wait at least 30 seconds to see if the computer begins starting up.

4. Email us at info@tracergolf.ca so we can troubleshoot what caused the problem.

Lost and Found

For any found items such as clubs, headcovers, water bottles etc, leave them inside the bay so owners can return and pick them up.

Do not placed found items in the storage room.  With no onsite staff it is difficult to return items that are locked up.

If the item has not been claimed by your next shift, please place the item in the Lost and Found bin at the back of the building.

Performance Reviews

Similar to our regular employees, Marshals will also be evaluated. Your continued roll as a marshal as well as any bonuses or perks we decide to give will be determined based on your attention to detail and how well you perform the duties listed above.  We use video reviews and inspection reports to evaluate your performance. 

End of training!

Thank you for volunteering and supporting Tracer Golf!

Enjoy the golf and if you have any questions email us at info@tracergolf.ca

Answers to your questions will be added to the FAQ below.